Certsure / NICEIC
Transforming the experience for generating and managing electrical safety certificates.
In the UK, all electrical work goes through a series of governance tests and processes, including test results that need to be recorded through online systems. The test results and certifications are then distributed to building control at local councils. The largest of these systems is Certsure’s NICEIC Online Certification System (NOCS).
The existing NOCS platform was approaching end of life and proving difficult to maintain and support. As part of their digital transformation programme, Certsure needed expert help to build and migrate to a modern scalable solution that would support their business development goals.
Detailed requirements gathering phase to understand Certsure and customer requirements
Modern and scalable cloud-based web application supporting online and offline working
Integrations with SAP, Salesforce, Sage and Mulesoft
Extensive UX process including proofs of concepts to give confidence in the proposed direction before full development began
Created certificate schemas to control
New interface designed around updated Certsure brand guidelines
Data migration process of over 100K+ user accounts and 10M+ certificates
Successful staged migration of users to manage customer support demands
Single sign-on architecture introduced using Cognito to support all NICEIC customer portals
